FAQ Categories

Shipping

Returns

Create An Account

Orders

Customer Service

Questions & Answers

Shipping

How quickly do you ship?

Shipping can take up to 3 to 7 business days unless express shipping has been indicated, then it will arrive as quickly as 2 to 3 business days. Please allow 1 to 2 days for handling.

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Returns

How can I return or exchange my merchandise?

You can ship your order back to the Discovery warehouse: 4300 N. Knox Ave Chicago, IL 60641 with the invoice with the original tags still attached to the merchandise. You will be responsible for all shipping fees associated with shipping to our warehouse, unless item was defective or incorrectly sent. Alternatively, you can return or exchange all items to any Discovery location with the original tags still attached and your invoice. If item is damaged or worn, it will not be accepted.

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Create An Account

How do I register?

To register click here or click “join” to create your account.

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Orders

Do I need to create an account or register before placing my order?

No, you can check out as a guest. After checking out you have the option to create an account.  

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When will my credit card be charged?

Your credit card will be charged when your items have shipped.

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How do I make changes to my order?

Unfortunately, we are unable to make changes to your order once it has been placed. If you need to cancel your order, please call our Customer Service department at 1-800-234-3768 between 9-5 CST. Please note that once your order has been fulfilled we are unable to cancel it.

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What is the order cancellation process?

Call Customer Service at 1-800-234-3768 for assistance.

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Why was my item or order cancelled?

  • Sometimes item(s) become unavailable while in your shopping cart or after your order was placed
  • We may have had difficulty in processing your payment information
  • We may be unable to ship to the address provided
  • If you have questions or would like to place a new order, please contact Customer Service at 1-800-234-3768

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Do you accept phone orders?

Yes, we accept orders over the phone. Call Customer Service at 1-800-234-3768 and have the SKU number of the items you want ready at the time of the call.

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How can I check on my order?

Each order will have a tracking number. The tracking number will show you when your order has been shipped and when it should arrive. If you have additional questions call Customer Service at 1-800-234-3768. You can also log into your account to check the status of your order.

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When will I receive a confirmation for my order?

Your order confirmation will be emailed after placing a successful order, be sure to check your spam if it is not in your inbox within an hour after placing your order.

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Can I order from outside the United States?

Unfortunately no, not at this time. 

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What if the item I am looking for is not shown on the website?

The item may be out of stock. You could check your local Discovery store, or call Customer Service at 1-800-234-3768 for assistance.

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Is my credit card number and information secure?

We are fully committed to protecting the privacy of our customers. Any information that we collect (name, address, phone number, e-mail, or credit card information) will not be disclosed to third parties unless it is a part of providing a service to you or where we have your permission to do so.

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How can I pay for my order?

We accept Visa, MasterCard, Discover, Discovery gift cards, Paypal and all major prepaid gift cards as long as they are registered with an address or zip code.

If you wish to make a purchase on the site and only have international credit cards you must use Paypal as a form of payment. The shipping address must be a valid U.S address. We do not offer international shipping. 

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What if the merchandise is not in stock?

Customer Service will send you an email for out of stock items and cancelled orders.

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What if I haven't received my order?

Use the tracking number that was provided at the time the order was shipped. It could take up to 3 to 7 business days before you receive your order. If your order was placed over a weekend it will be processed the following business day.

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How often will new merchandise be added to the website?

New items will be added weekly to the site.

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Customer Service

I can’t find the answer to my question, how can I reach Customer Service?

You can call Customer Service at 1-800-234-3768 or email Customer Service at customerservice@discoveryclothing.com 

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